Comments for http://www.grayuk.com Mon, 29 Apr 2013 07:35:45 +0000 hourly 1 http://wordpress.org/?v=3.4.2 Comment on Facebook reaches 1bn users by The year when social media came of age http://www.grayuk.com/2012/10/facebook-reaches-1bn-users/#comment-147 The year when social media came of age Mon, 29 Apr 2013 07:35:45 +0000 http://www.grayuk.com/?p=2704#comment-147 [...] itself as one of the most crucial communication platforms for the human race. Earlier this month Facebook passed 1bn members. Businesses now accept that they can’t really avoid being involved in social media if they want [...] [...] itself as one of the most crucial communication platforms for the human race. Earlier this month Facebook passed 1bn members. Businesses now accept that they can’t really avoid being involved in social media if they want [...]

]]> Comment on Is ‘better’ always better? by ads http://www.grayuk.com/2011/07/is-better-always-better/#comment-107 ads Fri, 02 Dec 2011 14:33:00 +0000 http://www.grayuk.com/?p=1369#comment-107 Thanks Jon for that well reasoned and crafted argument! Thanks Jon for that well reasoned and crafted argument!

]]> Comment on Is ‘better’ always better? by Jon Shaw http://www.grayuk.com/2011/07/is-better-always-better/#comment-106 Jon Shaw Thu, 24 Nov 2011 19:28:10 +0000 http://www.grayuk.com/?p=1369#comment-106 Nonsense... Nonsense…

]]> Comment on The Science of Social Media ROI Measurement by john donnelly http://www.grayuk.com/2011/09/the-science-of-social-media-roi-measurement/#comment-112 john donnelly Sat, 01 Oct 2011 08:20:28 +0000 http://www.grayuk.com/?p=1404#comment-112 Brilliant - had to read it three times to make sure it went in - but so worth the effort Brilliant – had to read it three times to make sure it went in – but so worth the effort

]]> Comment on As a gesture of goodwill… by Simon H http://www.grayuk.com/2011/08/as-a-gesture-of-goodwill/#comment-111 Simon H Tue, 27 Sep 2011 15:09:24 +0000 http://www.grayuk.com/?p=1386#comment-111 That is the best line I have heard in a long while. If only I could go back in time. That is the best line I have heard in a long while.

If only I could go back in time.

]]> Comment on As a gesture of goodwill… by Adam http://www.grayuk.com/2011/08/as-a-gesture-of-goodwill/#comment-110 Adam Mon, 26 Sep 2011 16:50:44 +0000 http://www.grayuk.com/?p=1386#comment-110 Thanks Simon. Sometimes people just seem not to 'get it' when situations like this occur. Perhaps in your instance you should have explained that as a gesture of goodwill on this occasion you wouldn't punch him in the face! Thanks Simon. Sometimes people just seem not to ‘get it’ when situations like this occur.

Perhaps in your instance you should have explained that as a gesture of goodwill on this occasion you wouldn’t punch him in the face!

]]> Comment on As a gesture of goodwill… by Simon H http://www.grayuk.com/2011/08/as-a-gesture-of-goodwill/#comment-109 Simon H Mon, 26 Sep 2011 13:18:18 +0000 http://www.grayuk.com/?p=1386#comment-109 I too have noticed inappropriate and over use of the phrase "gesture of goodwill". Most recently, in a well known pizza shop I personally received a gesture of goodwill that wasn't. My Pizza had arrived at the table, so badly charred that you could not tell what the toppings were meant to be. The waitress was very apologetic about it offered to get me another one but I didn't have time to wait for another one to cook and decided to leave. As I was walking towards the door I thought no big deal, these things happen, we are all human and make mistakes, it’s only a burnt Pizza and no ones died. It was then that the manager rushed towards me and said don't worry I have waived the bill as a gesture of goodwill. I explained to him that I had only ordered the pizza and was drinking tap water and enquired what bill he was talking about. His confident reply was "the bill for the burnt pizza" I clarified "so the pizza I was given was inedible and as a gesture of goodwill you won’t charge me for it" His ever confident reply "Yes sir that's correct" So that was another customer lost as a direct result of being given a gesture of goodwill. I too have noticed inappropriate and over use of the phrase “gesture of goodwill”.

Most recently, in a well known pizza shop I personally received a gesture of goodwill that wasn’t.

My Pizza had arrived at the table, so badly charred that you could not tell what the toppings were meant to be. The waitress was very apologetic about it offered to get me another one but I didn’t have time to wait for another one to cook and decided to leave.

As I was walking towards the door I thought no big deal, these things happen, we are all human and make mistakes, it’s only a burnt Pizza and no ones died.

It was then that the manager rushed towards me and said don’t worry I have waived the bill as a gesture of goodwill.

I explained to him that I had only ordered the pizza and was drinking tap water and enquired what bill he was talking about.

His confident reply was “the bill for the burnt pizza”

I clarified “so the pizza I was given was inedible and as a gesture of goodwill you won’t charge me for it”

His ever confident reply “Yes sir that’s correct”

So that was another customer lost as a direct result of being given a gesture of goodwill.

]]> Comment on As a gesture of goodwill… by Bob Little http://www.grayuk.com/2011/08/as-a-gesture-of-goodwill/#comment-108 Bob Little Thu, 11 Aug 2011 20:32:24 +0000 http://www.grayuk.com/?p=1386#comment-108 A good point. I think you should name the shop involved. Then we can all not return to it, buy off the internet instead and send Britain's High Streets further into despair. Was it Bob Dylan who sang, 'the times, they are a changing'? In our own ways, we're all trying to help him bring this about - and it looks like we're succeeding too. A good point. I think you should name the shop involved. Then we can all not return to it, buy off the internet instead and send Britain’s High Streets further into despair. Was it Bob Dylan who sang, ‘the times, they are a changing’? In our own ways, we’re all trying to help him bring this about – and it looks like we’re succeeding too.

]]> Comment on Managing Expectations by ads http://www.grayuk.com/2011/06/managing-expectations/#comment-105 ads Thu, 30 Jun 2011 17:03:56 +0000 http://www.grayuk.com/?p=1359#comment-105 Thanks June. Yes, see you then. Adam Thanks June.

Yes, see you then.

Adam

]]> Comment on Managing Expectations by June Kelly http://www.grayuk.com/2011/06/managing-expectations/#comment-104 June Kelly Tue, 28 Jun 2011 11:33:12 +0000 http://www.grayuk.com/?p=1359#comment-104 Hi Adam, I agree with every word of your post and there's a lesson in there for sure, shame it ruined your son's birthday. I look forward to seeing you present at De Vere Village, Swindon on 27th October at the ISMM's (Institute of Sales & Marketing Management) Business Success Seminar. Anyone who wants to attend can book online at www.ismm.co.uk or call me, June Kelly, on 01582 840001 Hi Adam, I agree with every word of your post and there’s a lesson in there for sure, shame it ruined your son’s birthday.

I look forward to seeing you present at De Vere Village, Swindon on 27th October at the ISMM’s (Institute of Sales & Marketing Management) Business Success Seminar. Anyone who wants to attend can book online at http://www.ismm.co.uk or call me, June Kelly, on 01582 840001

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